At Smith Enterprise Car Rental Services LLC, your privacy is important to us. We are committed to protecting your personal information and handling it with care, integrity, and respect. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our rental services, website, or communicate with our team.
Personal Information Collection
We may collect personal information such as your name, address, phone number, email address, date of birth, driver’s license information, and other details necessary to complete your rental agreement and provide our services
Use of Personal Information
Your information is used to process reservations, verify eligibility, complete rental agreements, manage payments, provide customer support, and improve our services.
Information Sharing and Disclosure
We do not sell your personal information. We may share it only with trusted partners, service providers, insurance companies, or legal authorities when required to fulfill services or comply with the law.
Data Security and Protection
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.
Driver’s License and Identification Data
Driver’s license and identification details are collected solely to verify identity, eligibility, and compliance with rental requirements.
Payment and Financial Information
Payment information is collected to process transactions, deposits, and refunds. We use secure payment methods and do not store sensitive financial data longer than necessary.
Reservation and Booking Information
We collect reservation details such as rental dates, vehicle type, and pickup/drop-off locations to fulfill your rental request.
Vehicle Tracking and Telematics Data (GPS)
Some vehicles may use GPS systems for safety, theft prevention, maintenance scheduling, and compliance with rental terms. This data is used responsibly and only for business-related purposes.
Mileage and Vehicle Usage Data
Mileage and usage information may be collected to ensure accurate billing, maintenance planning, and vehicle safety.
Insurance and Claims Information
If an accident, damage, or claim occurs, we may collect and share relevant information with insurance providers and authorized parties.
Accident and Incident Reporting
Details related to accidents, breakdowns, or incidents are recorded to ensure safety, proper documentation, and resolution.
Communication Preferences and Contact Methods
We may contact you via phone, email, or text regarding reservations, reminders, updates, or customer service matters. You may request preferred methods of communication.
Cookies and Website Data
Our website may use cookies to improve functionality and user experience. You can adjust your browser settings to manage cookie preferences.
Third-Party Service Providers
We may work with third parties such as payment processors, IT providers, and insurance partners who are required to protect your information.
Legal Compliance and Law Enforcement Requests
We may disclose personal information when required by law, court order, or government request.
Data Retention Policy
We retain personal information only as long as necessary to meet legal, business, and operational requirements.
Customer Rights and Access to Information
You have the right to request access to your personal information and understand how it is used.
Data Correction and Updates
You may request corrections or updates to your personal information if it is inaccurate or outdated.
Children’s Privacy
Our services are not intended for children under 18, and we do not knowingly collect personal information from minors.
Policy Updates and Changes
We may update this Privacy Policy from time to time. Any changes will be posted and become effective immediately upon publication.